FAQs

Frequently Asked Questions (FAQs)

This page provides quick answers to common questions about ordering, shipping, payments, and returns at fobaosi.com. For full details, please refer to our official policy pages.

Where is Fobaosi located?

Fobaosi operates as an independent online shoe retailer serving customers across the United States. Our business address is:

27087 Victoria Rd, Novi, MI 48374-1003, United States

Where do you ship?

We currently ship within the United States only, including all 50 states. International shipping is not available at this time.

How long does order processing take?

• Processing time: 1–2 business days after payment confirmation
• Orders placed before 2:00 PM (EST), Monday–Friday, usually begin processing the same day
• Orders placed after this time, on weekends, or holidays are processed the next business day

How long does shipping take?

Once shipped, orders typically arrive within:

• 2–4 business days (standard transit time)

Most customers receive their orders within 3–7 business days total (processing + transit). Delivery times may vary due to weather, carrier delays, or peak seasons.

How much does shipping cost?

We offer simple flat-rate shipping:

• $6.99 per order for standard U.S. shipping
• No hidden handling or packaging fees

Which carriers do you use?

We ship using trusted U.S. carriers, including:

• USPS
• UPS
• FedEx

Carrier selection is based on destination and delivery efficiency.

Will I receive a tracking number?

Yes. Once your order ships, you will receive a confirmation email with a tracking number. Tracking updates may take 24–72 hours to appear in the carrier’s system.

Can I change or cancel my order?

Yes. You may request an order cancellation or modification within 4 hours of placing your order. After this window, changes or cancellations are no longer guaranteed.

Please contact us as soon as possible at [email protected].

What is your return policy?

We accept eligible returns within 30 days from the delivery date. Items must be unused, unwashed, and returned in their original condition with proof of purchase.

For full details, please review our Refund & Return Policy.

When will I receive my refund?

After we receive and inspect your return:

• Refunds are typically initiated within 7–14 business days
• It may take an additional 3–5 business days for your bank to post the refund

Refunds are issued to the original payment method only.

What payment methods do you accept?

We accept secure payments via:

• Credit & debit cards (Visa, Mastercard)
• PayPal

All payments are processed through secure, PCI-compliant providers.

Is my payment information secure?

Yes. Fobaosi does not store full credit card details on our servers. All payment data is handled securely by trusted third-party payment processors.

How can I contact customer support?

If you need assistance at any time, please contact us:

Email: [email protected]
Support Hours: Monday – Saturday, 8:00 AM – 7:00 PM (EST)

If you have a question not answered here, feel free to reach out — our team is happy to help.